CloFin.

Privacy Policy

Last updated: January 2026

1. What data do we collect?

You provide us with some data and we collect other data, always respecting your privacy and protecting your personal data.

Data you provide

When you subscribe to, use any of our products, or interact with us in any way, you provide us with some information so we can better understand your financial situation and your financial goals, enabling us to recommend more relevant products and services according to your interests and needs.

  • First and last name
  • Date of birth
  • Email address
  • Profile photo (optional)
  • Financial information you voluntarily provide

Automatically collected data

  • App usage data
  • Device information
  • Access logs

2. Why do we collect data?

We use your data to provide the services you have subscribed to or joined on our platform. In addition, we also need it to:

  • Improve your experience on the website and app
  • Comply with contractual obligations established between us, when you subscribe to a plan
  • Verify and confirm your identity
  • Ensure your safety and protection
  • Send advertising communications, email content, newsletters and other communications related to the CloFin platform
  • Perform business analysis and build the experience journey of current and potential users
  • Comply with legal and regulatory obligations

3. Data sharing

We never sell your personal data under any circumstances!

When data sharing does occur, it aims to give you an ever-better experience and respects all the limits imposed by law.

It may also be necessary to send information to regulatory bodies or authorities when requested or required by law.

Any sharing of information is done strictly to the extent necessary and following strict security and confidentiality standards.

4. Data security

We adopt the best practices and technologies when handling your personal data, always thinking about your protection and ensuring your security.

We adopt technical, administrative and organizational security measures to prevent unauthorized access, destruction, loss, alteration or any other form of irregular or unlawful processing.

  • We use encryption to protect your data in transit and at rest
  • We have tools to identify and prevent vulnerabilities in our systems
  • We maintain strict access control over personal data, where only authorized people can access it

5. Your rights (LGPD)

Brazil's General Data Protection Law (Law No. 13.709/2018) guarantees you certain rights and safeguards regarding your personal data:

Confirmation and access

You can confirm whether we process your personal data and request access to it.

Correction

You can change or request the correction of incorrect, incomplete or outdated data.

Portability

You have the right to request the migration of your personal information to another organization.

Deletion or anonymization

You have the right to ask us to anonymize or permanently delete your data.

Withdrawal of consent

You have the right to withdraw consent that you previously gave.

Information about sharing

You can request information about the entities with which we share your personal data.

6. Contact

To exercise your rights or clarify questions about this Privacy Policy, please contact our Data Protection Officer (DPO) by email:

privacy@clofin.com.br